The outside of two tents still promised 24-hour turnarounds. He just said 72,” said Kenyanna McDonnald, 28, who had her nose swabbed at a Labworq tent on 14th Street to make sure she was negative for COVID-19 in the midst of the explosion in cases.Īt a LabQ van down the block, results were being promised in 72 hours, while its website said they could take as long as five days. The attorney general’s office also directed LabQ, which is based in Brooklyn, to stop misrepresenting how long results take.
#QLAB COVID FREE#
Ĭops called as NYC crowd descends for coveted free COVID tests People line up to get vaccinated at one of New York’s LabQ’s testing tents. Kim Williams, 53, of Chelsea, said she took a test at Labworq tent on Dec. 13 for a flight to Canada two days later, which she had to cancel when her results did not come on time. The delay came even before the rush for testing spiked across the Big Apple. “It seems like their goal is to swab you. They don’t seem concerned about whether or not you actually get the test,” Williams said. Labworq’s address is a computer repair shop in Williamsburg where a worker told The Post they didn’t know anything about the testing business.
The tests are actually done by a company called ProPhase in Garden City, LI.
#QLAB COVID UPDATE#
In addition to warning LabQ to update its website and signage and to instruct its employees to provide accurate information concerning turnaround times, the letter issued by Attorney General James requests that LabQ contact all of its customers who are currently awaiting COVID-19 test results to let them know when they can realistically expect to receive those results.Īttorney General James asks any consumer who believes a lab or other testing facility is making misleading statements about their turnaround time for COVID-19 test results to file a complaint online with the Office of the Attorney General’s Consumer Frauds and Protection Bureau or call the office at 1-80.Pavel Zaichenko, who founded Labworq in August and also owns the computer repair business, said the company acted as a collection agency for ProPhase and it had become overwhelmed as COVID-19 cases surged. Consumers need to have the proper information so they can decide whether to take a rapid or PCR test, as well as to make informed decisions when choosing a testing provider that can meet their needs.” LabQ and all other labs should ensure that they are giving consumers accurate information about when to expect test results. “LabQ’s own website states, ‘Turnaround Time Matters,’ but so does being honest with consumers. “With the Omicron wave hitting in the middle of the holiday season, New Yorkers need timely COVID-19 test results more than ever to make decisions about whether they can safely travel or gather with loved ones,” said Attorney General James. The letter notifies LabQ that New York law prohibits false advertising and instructs the company to immediately update its signage at testing sites and on the company’s website to accurately reflect how long individuals can expect to wait before receiving COVID-19 test results. NEW YORK – New York Attorney General Letitia James, late yesterday, issued a warning letter to LabQ Diagnostics, a Brooklyn-based laboratory with dozens of mobile locations across New York City, after learning that some consumers have been waiting over 96 hours for coronavirus disease 2019 (COVID-19) test results, even though the company advertises that consumers can expect results within 48 hours.
Consumers Complaining of Waiting More Than 96 Hours forĬOVID-19 Test Results Despite Lab’s Promise of 48-Hour Turnaround
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